考研英语应用文黄金预测投诉信
<p> 九. 投诉信</p><p> 范文</p><p> <span word="Directions">Directions</span>: <span word="You">You</span> <span word="found">found</span> <span word="something">something</span> <span word="wrong">wrong</span> <span word="with">with</span> <span word="the">the</span> <span word="telephone">telephone</span> <span word="bill">bill</span> <span word="you">you</span> <span word="have">have</span> <span word="received">received</span> <span word="from">from</span> <span word="the">the</span> <span word="local">local</span> <span word="post">post</span> <span word="office">office</span>. <span word="You">You</span> <span word="made">made</span> <span word="a">a</span> <span word="call">call</span> <span word="to">to</span> <span word="inquire">inquire</span> <span word="about">about</span> <span word="this">this</span>; <span word="however">however</span></p><p> <span word="the">the</span> <span word="person">person</span> <span word="who">who</span> <span word="answered">answered</span> <span word="the">the</span> <span word="call">call</span> <span word="was">was</span> <span word="very">very</span> <span word="rude">rude</span>. <span word="Write">Write</span> <span word="a">a</span> <span word="letter">letter</span> <span word="of">of</span> <span word="complaint">complaint</span> <span word="to">to</span> <span word="the">the</span> <span word="manager">manager</span> <span word="of">of</span> <span word="the">the</span> <span word="post">post</span> <span word="office">office</span>, <span word="explaining">explaining</span> <span word="the">the</span> <span word="situation">situation</span> <span word="and">and</span> <span word="giving">giving</span> <span word="your">your</span> <span word="suggestions">suggestions</span> <span word="for">for</span> <span word="improvement">improvement</span>. <span word="Your">Your</span> <span word="letter">letter</span> <span word="should">should</span> <span word="be">be</span> <span word="no">no</span> <span word="less">less</span> <span word="than">than</span> 100 <span word="words">words</span>. <span word="You">You</span> <span word="don">don</span>?<span word="t">t</span> <span word="need">need</span> <span word="to">to</span> <span word="write">write</span> <span word="the">the</span> <span word="address">address</span>. <span word="Don">Don</span>?<span word="t">t</span> <span word="sign">sign</span> <span word="your">your</span> <span word="own">own</span> <span word="name">name</span> <span word="at">at</span> <span word="the">the</span> <span word="end">end</span> <span word="of">of</span> <span word="the">the</span> <span word="letter">letter</span>, <span word="use">use</span> <span word="Donna">Donna</span> <span word="instead">instead</span>.</p><p> <span word="Dear">Dear</span> <span word="Sir">Sir</span>,</p><p> <span word="I">I</span> <span word="am">am</span> <span word="writing">writing</span> <span word="to">to</span> <span word="let">let</span> <span word="you">you</span> <span word="know">know</span> <span word="the">the</span> <span word="deplorable">deplorable</span> <span word="attitude">attitude</span> <span word="of">of</span> <span word="one">one</span> <span word="of">of</span> <span word="your">your</span> <span word="staff">staff</span> <span word="member">member</span>. <span word="I">I</span> <span word="received">received</span> <span word="my">my</span> <span word="telephone">telephone</span> <span word="bill">bill</span> <span word="for">for</span> <span word="the">the</span> <span word="previous">previous</span> <span word="month">month</span> <span word="from">from</span> <span word="you">you</span> <span word="and">and</span> <span word="thought">thought</span> <span word="there">there</span> <span word="were">were</span> <span word="some">some</span> <span word="errors">errors</span> <span word="in">in</span> <span word="calculation">calculation</span>: <span word="I">I</span> <span word="had">had</span> <span word="been">been</span> <span word="overcharged">overcharged</span> <span word="for">for</span> <span word="two">two</span> <span word="overseas">overseas</span> <span word="calls">calls</span>.</p><p> <span word="However">However</span>, <span word="when">when</span> <span word="I">I</span> <span word="called">called</span> <span word="your">your</span> <span word="Complaints">Complaints</span> <span word="Department">Department</span>, <span word="the">the</span> <span word="girl">girl</span> <span word="who">who</span> <span word="answered">answered</span> <span word="my">my</span> <span word="phone">phone</span> <span word="was">was</span> <span word="very">very</span> <span word="rude">rude</span>. <span word="For">For</span> <span word="one">one</span> <span word="thing">thing</span> <span word="she">she</span> <span word="interrupted">interrupted</span> <span word="me">me</span> <span word="continually">continually</span>, <span word="for">for</span> <span word="another">another</span> <span word="she">she</span> <span word="even">even</span> <span word="said">said</span> <span word="that">that</span> <span word="the">the</span> <span word="fault">fault</span> <span word="was">was</span> <span word="my">my</span> <span word="own">own</span>. <span word="Needless">Needless</span> <span word="to">to</span> <span word="say">say</span>, <span word="such">such</span> <span word="a">a</span> <span word="way">way</span> <span word="of">of</span> <span word="dealing">dealing</span> <span word="with">with</span> <span word="customers">customers</span> <span word="is">is</span> <span word="unacceptable">unacceptable</span>.</p><p> <span word="I">I</span> <span word="would">would</span> <span word="like">like</span> <span word="to">to</span> <span word="suggest">suggest</span> <span word="that">that</span> <span word="the">the</span> <span word="girl">girl</span> <span word="in">in</span> <span word="question">question</span> <span word="should">should</span> <span word="be">be</span> <span word="disciplined">disciplined</span>, <span word="and">and</span> <span word="instructed">instructed</span> <span word="on">on</span> <span word="the">the</span> <span word="proper">proper</span> <span word="way">way</span> <span word="to">to</span> <span word="deal">deal</span> <span word="with">with</span> <span word="clients">clients</span>. <span word="And">And</span> <span word="I">I</span> <span word="hope">hope</span> <span word="she">she</span> <span word="can">can</span> <span word="make">make</span> <span word="formal">formal</span> <span word="apology">apology</span> <span word="to">to</span> <span word="me">me</span>.</p><p> <span word="An">An</span> <span word="early">early</span> <span word="response">response</span> <span word="will">will</span> <span word="be">be</span> <span word="appreciated">appreciated</span>.</p><p> <span word="Sincerely">Sincerely</span> <span word="yours">yours</span>,</p>
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