四六级考试阅读的备考:课堂笔记(28)
<p> <span word="Consumers">Consumers</span> <span word="should">should</span> <span word="complain">complain</span> <span word="in">in</span> <span word="person">person</span> <span word="whenever">whenever</span> <span word="possible">possible</span>, <span word="but">but</span> <span word="if">if</span> <span word="they">they</span> <span word="cannot">cannot</span> <span word="get">get</span> <span word="to">to</span> <span word="the">the</span> <span word="place">place</span> <span word="of">of</span> <span word="purchase">purchase</span>, <span word="it">it</span> <span word="is">is</span> <span word="acceptable">acceptable</span> <span word="to">to</span> <span word="phone">phone</span> <span word="or">or</span> <span word="write">write</span> <span word="the">the</span> <span word="complaint">complaint</span> <span word="in">in</span> <span word="a">a</span> <span word="letter">letter</span>.</p><p> <span word="Complaining">Complaining</span> <span word="is">is</span> <span word="usually">usually</span> <span word="most">most</span> <span word="effective">effective</span> <span word="when">when</span> <span word="it">it</span> <span word="is">is</span> <span word="done">done</span> <span word="politely">politely</span> <span word="but">but</span> <span word="firmly">firmly</span>, <span word="and">and</span> <span word="especially">especially</span> <span word="when">when</span> <span word="the">the</span> <span word="consumer">consumer</span> <span word="can">can</span> <span word="demonstrate">demonstrate</span> <span word="what">what</span> <span word="is">is</span> <span word="wrong">wrong</span> <span word="with">with</span> <span word="the">the</span> <span word="item">item</span> <span word="in">in</span> <span word="question">question</span>. <span word="If">If</span> <span word="this">this</span> <span word="cannot">cannot</span> <span word="be">be</span> <span word="done">done</span>, <span word="the">the</span> <span word="consumer">consumer</span> <span word="will">will</span> <span word="succeed">succeed</span> <span word="best">best</span> <span word="by">by</span> <span word="presenting">presenting</span> <span word="specific">specific</span> <span word="information">information</span> <span word="as">as</span> <span word="to">to</span> <span word="what">what</span> <span word="is">is</span> <span word="wrong">wrong</span>, <span word="rather">rather</span> <span word="than">than</span> <span word="by">by</span> <span word="making">making</span> <span word="general">general</span> <span word="statements">statements</span>. <span word="For">For</span> <span word="example">example</span>, <span word="The">The</span> <span word="left">left</span> <span word="speaker">speaker</span> <span word="does">does</span> <span word="not">not</span> <span word="work">work</span> <span word="at">at</span> <span word="all">all</span> <span word="and">and</span> <span word="the">the</span> <span word="sound">sound</span> <span word="coming">coming</span> <span word="out">out</span> <span word="of">of</span> <span word="the">the</span> <span word="right">right</span> <span word="one">one</span> <span word="is">is</span> <span word="unclear">unclear</span> <span word="is">is</span> <span word="better">better</span> <span word="than">than</span> <span word="This">This</span> <span word="stereodoes">stereodoes</span> <span word="not">not</span> <span word="work">work</span>.</p><p> 注：1.<span word="firmly">firmly</span> 坚决的</p><p> 2.<span word="demonstrate">demonstrate</span> 证明、证实</p><p> 3.<span word="specific">specific</span> 具体的，详细的</p><p> 4.<span word="as">as</span> <span word="to">to</span> = <span word="about">about</span></p><p> <span word="The">The</span> <span word="store">store</span> <span word="manager">manager</span> <span word="may">may</span> <span word="advise">advise</span> <span word="the">the</span> <span word="consumer">consumer</span> <span word="to">to</span> <span word="write">write</span> <span word="to">to</span> <span word="the">the</span> <span word="manufacturer">manufacturer</span>. <span word="If">If</span> <span word="so">so</span>, <span word="the">the</span> <span word="consumer">consumer</span> <span word="should">should</span> <span word="do">do</span> <span word="this">this</span>, <span word="stating">stating</span> <span word="the">the</span> <span word="complaint">complaint</span> <span word="as">as</span> <span word="politely">politely</span> <span word="and">and</span> <span word="as">as</span> <span word="firmly">firmly</span> <span word="as">as</span> <span word="possible">possible</span>. <span word="But">But</span> <span word="if">if</span> <span word="a">a</span> <span word="polite">polite</span> <span word="complaint">complaint</span> <span word="does">does</span> <span word="not">not</span> <span word="achieve">achieve</span> <span word="the">the</span> <span word="desired">desired</span> <span word="result">result</span>, <span word="the">the</span> <span word="consumer">consumer</span> <span word="can">can</span> <span word="go">go</span> <span word="a">a</span> <span word="step">step</span> <span word="further">further</span>. <span word="She">She</span> <span word="or">or</span> <span word="he">he</span> <span word="can">can</span> <span word="threaten">threaten</span> <span word="to">to</span> <span word="take">take</span> <span word="the">the</span> <span word="seller">seller</span> <span word="to">to</span> <span word="court">court</span> <span word="or">or</span> <span word="report">report</span> <span word="the">the</span> <span word="seller">seller</span> <span word="to">to</span> <span word="a">a</span> <span word="private">private</span> <span word="or">or</span> <span word="public">public</span> <span word="organization">organization</span> <span word="responsible">responsible</span> <span word="for">for</span> <span word="protecting">protecting</span> <span word="consumers">consumers</span> <span word="rights">rights</span>.</p><p> 33. <span word="The">The</span> <span word="most">most</span> <span word="effective">effective</span> <span word="complaint">complaint</span> <span word="can">can</span> <span word="be">be</span> <span word="made">made</span> <span word="by">by</span> _________.</p><p> <span word="A">A</span>) <span word="showing">showing</span> <span word="the">the</span> <span word="faulty">faulty</span> <span word="item">item</span> <span word="to">to</span> <span word="the">the</span> <span word="manufacturer">manufacturer</span></p><p> <span word="B">B</span>) <span word="explaining">explaining</span> <span word="exactly">exactly</span> <span word="what">what</span> <span word="is">is</span> <span word="wrong">wrong</span> <span word="with">with</span> <span word="the">the</span> <span word="item">item</span></p>
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