四六级考试阅读备考:课堂笔记(29)
<p> <span word="When">When</span> <span word="a">a</span> <span word="consumer">consumer</span> <span word="finds">finds</span> <span word="that">that</span> <span word="an">an</span> <span word="item">item</span> <span word="she">she</span> <span word="or">or</span> <span word="he">he</span> <span word="bought">bought</span> <span word="is">is</span> <span word="faulty">faulty</span> <span word="or">or</span> <span word="in">in</span> <span word="some">some</span> <span word="other">other</span> <span word="way">way</span> <span word="does">does</span> <span word="not">not</span> <span word="live">live</span> <span word="up">up</span> <span word="to">to</span> <span word="the">the</span> <span word="manufacturers">manufacturers</span> <span word="claim">claim</span> <span word="for">for</span> <span word="it">it</span>, <span word="the">the</span> <span word="first">first</span> <span word="step">step</span> <span word="is">is</span> <span word="to">to</span> <span word="present">present</span> <span word="the">the</span> <span word="warranty">warranty</span>, <span word="or">or</span> <span word="any">any</span> <span word="other">other</span> <span word="records">records</span> <span word="which">which</span> <span word="might">might</span> <span word="help">help</span>, <span word="at">at</span> <span word="the">the</span> <span word="store">store</span> <span word="of">of</span> <span word="purchase">purchase</span>. <span word="In">In</span> <span word="most">most</span> <span word="cases">cases</span>, <span word="this">this</span> <span word="action">action</span> <span word="will">will</span> <span word="produce">produce</span> <span word="results">results</span>. <span word="However">However</span>, <span word="if">if</span> <span word="it">it</span> <span word="does">does</span> <span word="not">not</span>, <span word="there">there</span> <span word="are">are</span> <span word="various">various</span> <span word="means">means</span> <span word="the">the</span> <span word="consumer">consumer</span> <span word="may">may</span> <span word="use">use</span> <span word="to">to</span> <span word="gain">gain</span> <span word="satisfaction">satisfaction</span>.</p><p> 35. <span word="The">The</span> <span word="passage">passage</span> <span word="tells">tells</span> <span word="us">us</span> _________.</p><p> <span word="A">A</span>) <span word="how">how</span> <span word="to">to</span> <span word="settle">settle</span> <span word="a">a</span> <span word="consumers">consumers</span> <span word="complaint">complaint</span> <span word="about">about</span> <span word="a">a</span> <span word="faulty">faulty</span> <span word="item">item</span></p><p> <span word="B">B</span>) <span word="how">how</span> <span word="to">to</span> <span word="make">make</span> <span word="an">an</span> <span word="effective">effective</span> <span word="complaint">complaint</span> <span word="about">about</span> <span word="a">a</span> <span word="faulty">faulty</span> <span word="item">item</span></p><p> <span word="C">C</span>) <span word="how">how</span> <span word="to">to</span> <span word="avoid">avoid</span> <span word="buying">buying</span> <span word="a">a</span> <span word="faulty">faulty</span> <span word="item">item</span></p><p> <span word="D">D</span>) <span word="how">how</span> <span word="to">to</span> <span word="deal">deal</span> <span word="with">with</span> <span word="complaints">complaints</span> <span word="from">from</span> <span word="customers">customers</span></p><p> 注：1.主题题，有效投诉</p><p> 2.其他的选项都是从商场的角度，而文章是从消费者的角度来写的。</p><p> <span word="Questions">Questions</span> 21 <span word="to">to</span> 25 <span word="are">are</span> <span word="based">based</span> <span word="on">on</span> <span word="the">the</span> <span word="following">following</span> <span word="passage">passage</span>:</p><p> 21. <span word="Which">Which</span> <span word="of">of</span> <span word="the">the</span> <span word="following">following</span> <span word="best">best</span> <span word="characterizes">characterizes</span> <span word="the">the</span> <span word="main">main</span> <span word="feature">feature</span> <span word="of">of</span> <span word="the">the</span> <span word="nursing">nursing</span> <span word="system">system</span> <span word="at">at</span> <span word="Beth">Beth</span> <span word="Israel">Israel</span> <span word="Hospital">Hospital</span>?</p><p> <span word="A">A</span>) <span word="The">The</span> <span word="doctor">doctor</span> <span word="gets">gets</span> <span word="more">more</span> <span word="active">active</span> <span word="professional">professional</span> <span word="support">support</span> <span word="from">from</span> <span word="the">the</span> <span word="primary">primary</span> <span word="nurse">nurse</span>.</p><p> <span word="B">B</span>) <span word="Each">Each</span> <span word="patient">patient</span> <span word="is">is</span> <span word="taken">taken</span> <span word="care">care</span> <span word="of">of</span> <span word="by">by</span> <span word="a">a</span> <span word="primary">primary</span> <span word="nurse">nurse</span> <span word="day">day</span> <span word="and">and</span> <span word="night">night</span>.</p><p> <span word="C">C</span>) <span word="The">The</span> <span word="primary">primary</span> <span word="nurse">nurse</span> <span word="writes">writes</span> <span word="care">care</span> <span word="plans">plans</span> <span word="for">for</span> <span word="every">every</span> <span word="patient">patient</span>.</p><p> <span word="D">D</span>) <span word="The">The</span> <span word="primary">primary</span> <span word="nurse">nurse</span> <span word="keeps">keeps</span> <span word="records">records</span> <span word="of">of</span> <span word="the">the</span> <span word="patients">patients</span> <span word="health">health</span> <span word="conditions">conditions</span> <span word="every">every</span> <span word="day">day</span>.</p>
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