第1课 服务电话 - 16
<p>第1课：打电话之服务电话 - 16</p><p>退货服务</p><p>【对话3：打电话给公司的客服部】</p><p><span word="Hi">Hi</span>. <span word="This">This</span> <span word="is">is</span> <span word="the">the</span> <span word="Customer">Customer</span> <span word="Service">Service</span>. <span word="How">How</span> <span word="can">can</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>?</p><p><span word="Hi">Hi</span>. <span word="I">I</span> <span word="bought">bought</span> <span word="one">one</span> <span word="of">of</span> <span word="your">your</span> <span word="vacuums">vacuums</span> <span word="from">from</span> <span word="spend">spend</span>-<span word="wart">wart</span>. <span word="It">It</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="broken">broken</span> <span word="now">now</span>.</p><p><span word="Is">Is</span> <span word="it">it</span> <span word="under">under</span> <span word="warranty">warranty</span>?</p><p><span word="I">I</span> <span word="think">think</span> <span word="so">so</span>. <span word="I">I</span> <span word="bought">bought</span> <span word="it">it</span> <span word="four">four</span> <span word="months">months</span> <span word="ago">ago</span>.</p><p><span word="Yes">Yes</span>, <span word="it">it</span> <span word="is">is</span> <span word="still">still</span> <span word="covered">covered</span> <span word="by">by</span> <span word="our">our</span> <span word="warranty">warranty</span>. <span word="Tell">Tell</span> <span word="me">me</span> <span word="the">the</span> <span word="modle">modle</span> <span word="number">number</span> <span word="of">of</span> <span word="your">your</span> <span word="vacuum">vacuum</span>, <span word="please">please</span>.</p><p><span word="Okay">Okay</span>. <span word="The">The</span> <span word="model">model</span> <span word="number">number</span> <span word="is">is</span> 6594-<span word="c">c</span>.</p><p><span word="What">What</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="your">your</span> <span word="address">address</span>, <span word="your">your</span> <span word="name">name</span> <span word="and">and</span> <span word="your">your</span> <span word="phone">phone</span> <span word="number">number</span>?</p><p>906 <span word="Ottawa">Ottawa</span> <span word="street">street</span>. <span word="My">My</span> <span word="name">name</span> <span word="is">is</span> <span word="David">David</span> <span word="Yang">Yang</span>. <span word="My">My</span> <span word="phone">phone</span> <span word="number">number</span> <span word="is">is</span> 713-786-0234.</p><p><span word="Okay">Okay</span>. <span word="There">There</span> <span word="are">are</span> <span word="two">two</span> <span word="Customer">Customer</span> <span word="Service">Service</span> <span word="Offices">Offices</span> <span word="in">in</span> <span word="your">your</span> <span word="area">area</span>. <span word="The">The</span> <span word="nearest">nearest</span> <span word="one">one</span> <span word="is">is</span> <span word="Chadwich">Chadwich</span> <span word="and">and</span> <span word="Hacks">Hacks</span> <span word="Appliances">Appliances</span>.</p><p><span word="Could">Could</span> <span word="you">you</span> <span word="tell">tell</span> <span word="me">me</span> <span word="where">where</span> <span word="the">the</span> <span word="office">office</span> <span word="is">is</span> <span word="located">located</span>?</p><p><span word="Sure">Sure</span>. 878 <span word="Fennel">Fennel</span> <span word="South">South</span>.</p><p><span word="Oh">Oh</span>, <span word="I">I</span> <span word="know">know</span> <span word="that">that</span> <span word="place">place</span>. <span word="It">It</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="only">only</span> <span word="two">two</span> <span word="minutes">minutes</span> <span word="drive">drive</span>.</p><p><span word="You">You</span> <span word="have">have</span> <span word="to">to</span> <span word="call">call</span> <span word="the">the</span> <span word="office">office</span> <span word="first">first</span>.</p><p><span word="All">All</span> <span word="right">right</span>. <span word="Thank">Thank</span> <span word="you">you</span> <span word="very">very</span> <span word="much">much</span> <span word="for">for</span> <span word="your">your</span> <span word="help">help</span>.</p><p><span word="My">My</span> <span word="pleasure">pleasure</span>.</p><p>您好。这里是客服部。我能为您做什么？</p><p>您好。我在<span word="Spend">Spend</span>-<span word="Wart">Wart</span>买了你们生产的吸尘器。现在它坏了。</p><p>它还在保修期内吗？</p><p>我想是的。我是四个月前买的。</p><p>是的，它还在保修期内。请告诉我您的吸尘器的型号。</p><p>好的。型号是6594-<span word="C">C</span>。</p><p>您的地址、姓名和电话号码呢？</p><p>渥太华街906号。我是<span word="David">David</span> <span word="Yang">Yang</span>。我的电话是713-786-0234。</p><p>好的。在您的居住地区有两个客服中心。最近的是<span word="Chadwich">Chadwich</span> <span word="and">and</span> <span word="Hacks">Hacks</span> <span word="Appliances">Appliances</span>。</p>
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