第1课 服务电话 - 15
<p>第1课：打电话之服务电话 - 15</p><p>退货服务</p><p>【对话2：打电话到客户服务柜台退货】</p><p><span word="Hi">Hi</span>, <span word="Customer">Customer</span> <span word="Service">Service</span> <span word="Desk">Desk</span>. <span word="What">What</span> <span word="can">can</span> <span word="I">I</span> <span word="do">do</span> <span word="for">for</span> <span word="you">you</span> <span word="today">today</span>, <span word="sir">sir</span>?</p><p><span word="Good">Good</span> <span word="morning">morning</span>. <span word="I">I</span> <span word="bought">bought</span> <span word="this">this</span> <span word="vacuum">vacuum</span> <span word="here">here</span> <span word="a">a</span> <span word="few">few</span> <span word="months">months</span> <span word="ago">ago</span>. <span word="It">It</span> <span word="doesn">doesn</span>&<span word="rsquo">rsquo</span>;<span word="t">t</span> <span word="work">work</span> <span word="now">now</span>. <span word="Can">Can</span> <span word="I">I</span> <span word="return">return</span> <span word="it">it</span> <span word="or">or</span> <span word="get">get</span> <span word="it">it</span> <span word="fixed">fixed</span>?</p><p><span word="Do">Do</span> <span word="you">you</span> <span word="have">have</span> <span word="your">your</span> <span word="receipt">receipt</span> <span word="with">with</span> <span word="you">you</span>?</p><p><span word="Yes">Yes</span>, <span word="I">I</span> <span word="do">do</span>.</p><p><span word="When">When</span> <span word="did">did</span> <span word="you">you</span> <span word="buy">buy</span> <span word="it">it</span> <span word="from">from</span> <span word="our">our</span> <span word="store">store</span>?</p><p><span word="Four">Four</span> <span word="months">months</span> <span word="ago">ago</span>.</p><p><span word="I">I</span>&<span word="rsquo">rsquo</span>;<span word="m">m</span> <span word="sorry">sorry</span>. <span word="You">You</span> <span word="can">can</span>&<span word="rsquo">rsquo</span>;<span word="t">t</span> <span word="return">return</span> <span word="it">it</span> <span word="becasue">becasue</span> <span word="too">too</span> <span word="much">much</span> <span word="time">time</span> <span word="has">has</span> <span word="passed">passed</span> <span word="since">since</span> <span word="you">you</span> <span word="purchased">purchased</span> <span word="it">it</span>. <span word="In">In</span> <span word="order">order</span> <span word="to">to</span> <span word="receive">receive</span> <span word="a">a</span> <span word="refund">refund</span>, <span word="you">you</span> <span word="must">must</span> <span word="return">return</span> <span word="merchandise">merchandise</span> <span word="to">to</span> <span word="the">the</span> <span word="store">store</span> <span word="within">within</span> 90 <span word="days">days</span> <span word="of">of</span> <span word="purchase">purchase</span>.</p><p><span word="But">But</span> <span word="the">the</span> <span word="direction">direction</span> <span word="book">book</span> <span word="says">says</span> <span word="I">I</span> <span word="will">will</span> <span word="get">get</span> <span word="one">one</span>-<span word="year">year</span> <span word="warranty">warranty</span>.</p><p><span word="Yes">Yes</span>, <span word="I">I</span> <span word="know">know</span>. <span word="After">After</span> 90 <span word="days">days</span>, <span word="you">you</span> <span word="need">need</span> <span word="to">to</span> <span word="call">call</span> <span word="the">the</span> <span word="company">company</span> <span word="that">that</span> <span word="manufactured">manufactured</span> <span word="the">the</span> <span word="vacuum">vacuum</span> <span word="to">to</span> <span word="fix">fix</span> <span word="it">it</span> <span word="because">because</span> <span word="it">it</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="still">still</span> <span word="under">under</span> <span word="their">their</span> <span word="warranty">warranty</span>. <span word="Their">Their</span> <span word="phone">phone</span> <span word="number">number</span> <span word="should">should</span> <span word="be">be</span> <span word="in">in</span> <span word="the">the</span> <span word="direction">direction</span> <span word="book">book</span> <span word="that">that</span> <span word="came">came</span> <span word="with">with</span> <span word="your">your</span> <span word="vacuum">vacuum</span>.</p><p><span word="Okay">Okay</span>. <span word="I">I</span> <span word="understand">understand</span>. <span word="I">I</span>&<span word="rsquo">rsquo</span>;<span word="ll">ll</span> <span word="call">call</span> <span word="the">the</span> <span word="Customer">Customer</span> <span word="Sevice">Sevice</span> <span word="Office">Office</span> <span word="of">of</span> <span word="the">the</span> <span word="manufacturer">manufacturer</span>. <span word="Thank">Thank</span> <span word="you">you</span>.</p><p><span word="You">You</span>&<span word="rsquo">rsquo</span>;<span word="re">re</span> <span word="welcome">welcome</span>.</p><p>您好，客户服务柜台。先生，我能为您做什么？</p><p>早上好，我在几个月前买了这个吸尘器，现在它坏了。我能退换或者修理吗？</p><p>您有购买时的收据吗？</p><p>我有。</p><p>您是什么时候从我们的店里买的？</p><p>四个月前。</p><p>很抱歉。您不能退货了，因为距离您的购买日期已经有一段时间了。如果要全额退款，您必须在购买之后90天内把商品送回店里。</p>
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