第1课 取消服务-3
<p>第1课：打电话之取消服务 - 3</p><p>【对话3：打电话取消预约的牙医】</p><p><span word="Hello">Hello</span>. <span word="Dr">Dr</span>. <span word="Brown">Brown</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="Dental">Dental</span> <span word="Office">Office</span>. <span word="How">How</span> <span word="can">can</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>?</p><p><span word="Hi">Hi</span>, <span word="this">this</span> <span word="is">is</span> <span word="Susan">Susan</span> <span word="Smith">Smith</span>. <span word="I">I</span>&<span word="rsquo">rsquo</span>;<span word="m">m</span> <span word="calling">calling</span> <span word="about">about</span> <span word="my">my</span> <span word="appointment">appointment</span> <span word="with">with</span> <span word="Doctor">Doctor</span> <span word="Brown">Brown</span> <span word="today">today</span> <span word="at">at</span> 3:30<span word="pm">pm</span>. <span word="I">I</span>&<span word="rsquo">rsquo</span>;<span word="m">m</span> <span word="sorry">sorry</span> <span word="to">to</span> <span word="say">say</span> <span word="that">that</span> <span word="I">I</span> <span word="can">can</span>&<span word="rsquo">rsquo</span>;<span word="t">t</span> <span word="be">be</span> <span word="there">there</span> <span word="by">by</span> <span word="then">then</span>.</p><p><span word="What">What</span> <span word="happened">happened</span>?</p><p><span word="I">I</span> <span word="got">got</span> <span word="the">the</span> <span word="flu">flu</span>. <span word="I">I</span> <span word="have">have</span> <span word="a">a</span> <span word="fever">fever</span> <span word="and">and</span> <span word="a">a</span> <span word="headache">headache</span>. <span word="Can">Can</span> <span word="I">I</span> <span word="cancel">cancel</span> <span word="my">my</span> <span word="appointment">appointment</span>?</p><p><span word="Sure">Sure</span>, <span word="you">you</span> <span word="can">can</span>, <span word="but">but</span> <span word="you">you</span>&<span word="rsquo">rsquo</span>;<span word="ll">ll</span> <span word="be">be</span> <span word="charged">charged</span> <span word="for">for</span> $10.</p><p><span word="Oh">Oh</span>, <span word="there">there</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="a">a</span> <span word="charge">charge</span>? <span word="Why">Why</span>?</p><p><span word="This">This</span> <span word="is">is</span> <span word="for">for</span> <span word="the">the</span> <span word="delayed">delayed</span> <span word="cancellation">cancellation</span>. <span word="Because">Because</span> <span word="this">this</span> <span word="time">time</span> <span word="is">is</span> <span word="reserved">reserved</span> <span word="for">for</span> <span word="you">you</span>. <span word="If">If</span> <span word="you">you</span> <span word="are">are</span> <span word="unable">unable</span> <span word="to">to</span> <span word="keep">keep</span> <span word="an">an</span> <span word="appointment">appointment</span>, <span word="you">you</span> <span word="should">should</span> <span word="notify">notify</span> <span word="us">us</span> 48 <span word="hours">hours</span> <span word="in">in</span> <span word="advance">advance</span>. <span word="Otherwise">Otherwise</span>, <span word="the">the</span> <span word="charge">charge</span> <span word="will">will</span> <span word="be">be</span> <span word="made">made</span>.</p><p><span word="I">I</span> <span word="see">see</span>. <span word="That">That</span>&<span word="rsquo">rsquo</span>;<span word="s">s</span> <span word="ok">ok</span>. <span word="I">I</span>&<span word="rsquo">rsquo</span>;<span word="ll">ll</span> <span word="pay">pay</span>.</p><p><span word="Thanks">Thanks</span> <span word="for">for</span> <span word="your">your</span> <span word="understanding">understanding</span>. <span word="Do">Do</span> <span word="you">you</span> <span word="want">want</span> <span word="to">to</span> <span word="make">make</span> <span word="another">another</span> <span word="appointment">appointment</span>?</p><p><span word="No">No</span>. <span word="Not">Not</span> <span word="right">right</span> <span word="now">now</span>. <span word="When">When</span> <span word="I">I</span> <span word="feel">feel</span> <span word="better">better</span> <span word="I">I</span>&<span word="rsquo">rsquo</span>;<span word="ll">ll</span> <span word="call">call</span> <span word="you">you</span> <span word="again">again</span>.</p><p><span word="Ok">Ok</span>. <span word="Take">Take</span> <span word="care">care</span>.</p><p><span word="Thank">Thank</span> <span word="you">you</span>. <span word="Bye">Bye</span>.</p><p>您好。这里是布朗医生牙科诊所。我能为您做什么？</p><p>你好。我是苏珊斯密斯。我今天下午3点半与布朗医生有个牙齿检查的预约，但是很抱歉那个时候我无法赶到。</p><p>出什么事了吗？</p><p>我得了流感，发烧头痛。我可以取消预约吗？</p><p>当然，但是您需要付10美元。</p><p>哦？要付钱？为什么？</p><p>因为您取消预约的时间太晚了，那个时间段已经为您预留了。如果您要取消预约，您需要至少提前48小时告诉我们。否则，会产生违约的费用。</p>
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