职场实用英语口语(2)
<p>3. <span word="I">I</span>'<span word="ll">ll</span> <span word="put">put</span> <span word="her">her</span> <span word="on">on</span> <span word="the">the</span> <span word="phone">phone</span>. <span word="Just">Just</span> <span word="a">a</span> <span word="second">second</span>.我会请她听电话, 请等一下.</p><p><span word="Put">Put</span> <span word="someone">someone</span> <span word="on">on</span> <span word="the">the</span> <span word="phone">phone</span> 这个片语就是说请某人听电话. 例如你打电话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, "<span word="Could">Could</span> <span word="you">you</span> <span word="please">please</span> <span word="just">just</span> <span word="put">put</span> <span word="her">her</span> <span word="on">on</span> <span word="the">the</span> <span word="phone">phone</span>?" (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话, 结果要找的是别人, 你就可以说, "<span word="Ok">Ok</span>. <span word="I">I</span>'<span word="ll">ll</span> <span word="put">put</span> <span word="her">her</span> <span word="on">on</span> <span word="the">the</span> <span word="phone">phone</span>. <span word="Just">Just</span> <span word="a">a</span> <span word="second">second</span>." (好, 我会请她听电话, 请稍等一下.)</p><p>上面讲的 <span word="put">put</span> <span word="someone">someone</span> <span word="on">on</span> <span word="the">the</span> <span word="phone">phone</span>, 指的多半是只有一只电话时, 但如果像公司里有许多分机, 则用‘转接’ <span word="transfer">transfer</span> 或是 <span word="redirect">redirect</span>. 会比较恰当. 例如同样的情况你可以说, "<span word="I">I</span>'<span word="m">m</span> <span word="transferring">transferring</span> <span word="your">your</span> <span word="call">call</span>." 或是 "<span word="I">I</span>'<span word="m">m</span> <span word="redirecting">redirecting</span> <span word="your">your</span> <span word="call">call</span>." (我帮你转接到分机给她.) 如果是接线生转接的话, 他们有时就只简单地说, "<span word="One">One</span> <span word="moment">moment</span>, <span word="please">please</span>." 或是, "<span word="OK">OK</span>. <span word="I">I</span>'<span word="ll">ll</span> <span word="put">put</span> <span word="you">you</span> <span word="through">through</span>."</p><p>4. <span word="Would">Would</span> <span word="you">you</span> <span word="mind">mind</span> <span word="holding">holding</span> <span word="for">for</span> <span word="one">one</span> <span word="minute">minute</span>?你介不介意稍微等一分钟啊?</p><p>在美国如果有机会打电话给客户服务 (<span word="Customer">Customer</span> <span word="Service">Service</span>)部门, 如果没意外的话都会听到以下的电话录音, "<span word="All">All</span> <span word="of">of</span> <span word="our">our</span> <span word="representitives">representitives</span> <span word="are">are</span> <span word="currently">currently</span> <span word="busy">busy</span> <span word="serving">serving</span> <span word="their">their</span> <span word="customers">customers</span>. <span word="Your">Your</span> <span word="call">call</span> <span word="will">will</span> <span word="be">be</span> <span word="answered">answered</span> <span word="in">in</span> <span word="approximate">approximate</span> 5 <span word="minutes">minutes</span>" (我们所有的客服人员都在忙着服务他们的顾客, 请等五分钟后, 就会有人接听你的电话), 然后十分钟过去了, "<span word="Please">Please</span> <span word="continue">continue</span> <span word="to">to</span> <span word="hold">hold</span>, <span word="your">your</span> <span word="call">call</span> <span word="is">is</span> <span word="very">very</span> <span word="important">important</span> <span word="to">to</span> <span word="us">us</span>." (请继续等候, 你的来电对我们非常重要). 所以大家要知道, 老美基本上对这种无止境的等待是深恶痛绝的. 所以要记得, 如果人家打电话来, 千万不要因为听不懂就说, "<span word="Hold">Hold</span> <span word="on">on</span>", 然后就跑去求救兵, 这对打电话来的人是十分不礼貌的.</p>
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