职场口语：如何转接客户来电(1)
<p><span word="A">A</span>: <span word="Stone">Stone</span> <span word="Corp">Corp</span>. <span word="Hi">Hi</span>, <span word="Mary">Mary</span> <span word="speaking">speaking</span>.</p><p>四通公司, 您好，我是<span word="Mary">Mary</span>。</p><p><span word="B">B</span>: <span word="Hello">Hello</span>, <span word="I">I</span>’<span word="d">d</span> <span word="like">like</span> <span word="to">to</span> <span word="speak">speak</span> <span word="to">to</span> <span word="Mr">Mr</span>. <span word="Hunter">Hunter</span>, <span word="please">please</span>.</p><p>你好，我想找<span word="Hunter">Hunter</span>先生。</p><p><span word="A">A</span>: <span word="May">May</span> <span word="I">I</span> <span word="ask">ask</span> <span word="who">who</span> <span word="is">is</span> <span word="calling">calling</span>, <span word="please">please</span>?</p><p>请问您是哪位?</p><p><span word="B">B</span>: <span word="My">My</span> <span word="name">name</span> <span word="is">is</span> <span word="Herbert">Herbert</span> <span word="Wood">Wood</span> <span word="of">of</span> <span word="IBM">IBM</span> <span word="Computer">Computer</span> <span word="Company">Company</span>.</p><p>我是<span word="IBM">IBM</span>电脑公司的<span word="Herbert">Herbert</span> <span word="Wood">Wood</span>.</p><p><span word="A">A</span>: <span word="Thank">Thank</span> <span word="you">you</span>, <span word="Mr">Mr</span>. <span word="Wood">Wood</span>. <span word="One">One</span> <span word="moment">moment</span>, <span word="please">please</span>… (<span word="into">into</span> <span word="PBX">PBX</span>) <span word="Mr">Mr</span>. <span word="Hunter">Hunter</span>, <span word="Mr">Mr</span>. <span word="Wood">Wood</span> <span word="of">of</span> <span word="IBM">IBM</span> <span word="Computer">Computer</span> <span word="Company">Company</span> <span word="is">is</span> <span word="on">on</span> <span word="the">the</span> <span word="line">line</span>.</p><p>谢谢，<span word="Wood">Wood</span>先生，请稍等。(打内线电话)<span word="Hunter">Hunter</span>先生，<span word="IBM">IBM</span>电脑公司的<span word="Wood">Wood</span>先生找您。</p><p><span word="C">C</span>: <span word="Can">Can</span> <span word="you">you</span> <span word="find">find</span> <span word="out">out</span> <span word="what">what</span> <span word="he">he</span> <span word="wants">wants</span>?</p><p>你可以问他有什么事吗?</p><p><span word="A">A</span>: <span word="Yes">Yes</span>, <span word="Mr">Mr</span>. <span word="Hunter">Hunter</span>. (<span word="to">to</span> <span word="caller">caller</span>) <span word="I">I</span>’<span word="m">m</span> <span word="sorry">sorry</span> <span word="to">to</span> <span word="have">have</span> <span word="kept">kept</span> <span word="you">you</span> <span word="waiting">waiting</span>, <span word="Mr">Mr</span>. <span word="Wood">Wood</span>. <span word="Mr">Mr</span>. <span word="Hunter">Hunter</span> <span word="is">is</span> <span word="rather">rather</span> <span word="busy">busy</span> <span word="right">right</span> <span word="now">now</span> <span word="and">and</span> <span word="would">would</span> <span word="like">like</span> <span word="to">to</span> <span word="know">know</span> <span word="what">what</span> <span word="you">you</span> <span word="wish">wish</span> <span word="to">to</span> <span word="speak">speak</span> <span word="to">to</span> <span word="him">him</span> <span word="about">about</span>.</p><p>好的，<span word="Hunter">Hunter</span>先生。(对来电者说)对不起<span word="Wood">Wood</span>先生，让您久等了。<span word="Hunter">Hunter</span>先生现在非常忙，他想知道你有什么事对他说。</p><p><span word="B">B</span>: <span word="Yes">Yes</span>, <span word="I">I</span> <span word="want">want</span> <span word="to">to</span> <span word="buy">buy</span> <span word="some">some</span> <span word="computer">computer</span> <span word="software">software</span> <span word="and">and</span> <span word="talk">talk</span> <span word="about">about</span> <span word="developing">developing</span> <span word="some">some</span> <span word="other">other</span> <span word="software">software</span>. <span word="I">I</span> <span word="don">don</span>’<span word="t">t</span> <span word="know">know</span> <span word="whether">whether</span> <span word="he">he</span> <span word="is">is</span> <span word="interested">interested</span> <span word="in">in</span> <span word="that">that</span> <span word="or">or</span> <span word="not">not</span>?</p><p>是的，我想买一些计算机软件，另外再谈一谈开发一些其它的软件。我不知道他是否有兴趣。</p><p><span word="A">A</span>: <span word="I">I</span> <span word="see">see</span>. <span word="Thank">Thank</span> <span word="you">you</span> <span word="very">very</span> <span word="much">much</span>, <span word="Mr">Mr</span>. <span word="Wood">Wood</span>. <span word="Would">Would</span> <span word="you">you</span> <span word="wait">wait</span> <span word="a">a</span> <span word="moment">moment</span>, <span word="please">please</span>? (<span word="to">to</span> <span word="PBX">PBX</span>) <span word="Mr">Mr</span> <span word="Hunter">Hunter</span>, <span word="Mr">Mr</span>. <span word="Wood">Wood</span> <span word="wants">wants</span> <span word="to">to</span> <span word="buy">buy</span> <span word="some">some</span> <span word="computer">computer</span> <span word="software">software</span>.</p>
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