外企英语：客服人员接听英语电话注意事项
<p>客服人员每天都要接待许多电话询问，很多都是商业往来，那么一个合格的客服人员在使用英语进行电话服务的时候都该注意些什么呢?</p><p>1.接电话时不可以简单地回答“<span word="Hello">Hello</span>”，而应报上自己的公司或所属单位的名称。例如：</p><p><span word="Hello">Hello</span>, <span word="this">this</span> <span word="is">is</span> <span word="Information">Information</span> <span word="Desk">Desk</span>. 您好，这里是问询处。</p><p><span word="Information">Information</span> <span word="Desk">Desk</span> <span word="speaking">speaking</span>. <span word="May">May</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>? 问询处，需要帮忙吗?</p><p>2.打错电话时</p><p>如果是外线打错时，可以回答：</p><p><span word="I">I</span> <span word="am">am</span> <span word="afraid">afraid</span> <span word="you">you</span> <span word="have">have</span> <span word="the">the</span> <span word="wrong">wrong</span> <span word="number">number</span>. 不好意思，您打错电话了。</p><p><span word="This">This</span> <span word="is">is</span> <span word="the">the</span> <span word="LI">LI</span> <span word="JIA">JIA</span> <span word="Hotel">Hotel</span>, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。</p><p>如果是总线转错内线时，可以回答：</p><p><span word="This">This</span> <span word="is">is</span> <span word="Room">Room</span> <span word="Reservations">Reservations</span>. <span word="I">I</span>'<span word="ll">ll</span> <span word="transfer">transfer</span> <span word="your">your</span> <span word="call">call</span> <span word="to">to</span> <span word="Restaurant">Restaurant</span> <span word="Reservations">Reservations</span>.</p><p>这里是客房预约处，我帮您转接到餐厅预约柜台。</p><p><span word="I">I</span> <span word="am">am</span> <span word="afraid">afraid</span> <span word="this">this</span> <span word="is">is</span> <span word="a">a</span> <span word="direct">direct</span> <span word="line">line</span>. <span word="We">We</span> <span word="cannot">cannot</span> <span word="transfer">transfer</span> <span word="your">your</span> <span word="call">call</span> <span word="to">to</span> <span word="the">the</span> <span word="Chinese">Chinese</span> <span word="Restaurant">Restaurant</span>. <span word="Please">Please</span> <span word="call">call</span> 2234-1156.</p><p>不好意思，这是直播电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗?</p><p>3.当负责的工作人员不在时，可以回答：</p><p><span word="I">I</span> <span word="am">am</span> <span word="afraid">afraid</span> <span word="Mr">Mr</span>. <span word="Lin">Lin</span> <span word="is">is</span> <span word="out">out</span> <span word="at">at</span> <span word="the">the</span> <span word="moment">moment</span>. <span word="He">He</span> <span word="should">should</span> <span word="be">be</span> <span word="back">back</span> <span word="around">around</span> 5 <span word="p">p</span>.<span word="m">m</span>.</p><p>不好意思，林先生现在外出。他应该会在下午5点左右回来。</p>
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