外企如何“接电话”
<p>1. <span word="ABC">ABC</span> <span word="corporation">corporation</span>. <span word="May">May</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>?</p><p><span word="ABC">ABC</span> 公司，我能帮你什么吗?</p><p>这句话算是制式的讲法。 一般接起电话的人通常会先报公司的名字 "<span word="ABC">ABC</span> <span word="corporation">corporation</span>", 然后再说：<span word="May">May</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>?或是如果要更客气一点的话则可以说 ：<span word="How">How</span> <span word="can">can</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>?(我该怎么帮你?)</p><p>因为这样的问法表示我该怎么帮你，而非我需不需要帮你?但基本上 <span word="May">May</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>? 跟 <span word="How">How</span> <span word="can">can</span> <span word="I">I</span> <span word="help">help</span> <span word="you">you</span>?都很常见就是了。</p><p>不过如果是机器接的电话，则听到的多半是这样：</p><p><span word="Thanks">Thanks</span> <span word="for">for</span> <span word="calling">calling</span> <span word="ABC">ABC</span> <span word="corporation">corporation</span>, <span word="if">if</span> <span word="you">you</span> <span word="know">know</span> <span word="your">your</span> <span word="party">party</span>’<span word="s">s</span> <span word="last">last</span> <span word="name">name</span> <span word="or">or</span> <span word="extention">extention</span>, <span word="press">press</span> 1. <span word="If">If</span> <span word="you">you</span> <span word="want">want</span> <span word="to">to</span> <span word="recieve">recieve</span> <span word="information">information</span> <span word="or">or</span> <span word="publication">publication</span>, <span word="press">press</span> 2. <span word="If">If</span> <span word="you">you</span> <span word="want">want</span> <span word="to">to</span> <span word="talk">talk</span> <span word="to">to</span> <span word="the">the</span> <span word="operator">operator</span>, <span word="press">press</span> <span word="pound">pound</span> <span word="sign">sign</span> <span word="or">or</span> <span word="remain">remain</span> <span word="on">on</span> <span word="the">the</span> <span word="line">line</span>."</p><p>感谢你打电话到 <span word="ABC">ABC</span> 来， 如果你知道你要找的人的姓或是分机号码， 请按 1;如果是想要本公司的简介或出版品,，请按 2;如果是要找总机， 请按 #，或是请别挂断。</p><p>2. <span word="And">And</span> <span word="you">you</span> <span word="are">are</span>?</p><p>你是?</p><p>如果人家打电话来是要找你的上司：<span word="May">May</span> <span word="I">I</span> <span word="talk">talk</span> <span word="to">to</span> <span word="your">your</span> <span word="manager">manager</span>?(我能不能跟你们经理讲话?)</p><p>这时你总不能糊里糊涂地就把电话拿给经理说，说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁。</p><p>最客气的问法是： <span word="Whom">Whom</span> <span word="I">I</span> <span word="am">am</span> <span word="speaking">speaking</span> <span word="with">with</span>? 或是 <span word="Whom">Whom</span> <span word="am">am</span> <span word="I">I</span> <span word="talking">talking</span> <span word="to">to</span>?(我正在跟谁讲话呢?)</p>
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