酒店服务行业询问客人需求的表达
<p>越来越多的外国游客涌入我国，酒店服务英语也成为服务员们应该掌握的基本技能之一。服务人员与客人的交流最基本的就是打招呼，询问和回答，看似很简单，但是做好这最基本最简单的交流并不是一件容易的事情。这次我们来看看询问客人的需求都该怎么表达。</p><p>在正式的英语表达里，疑问基本句型可分为下列四种：</p><p>1. <span word="May">May</span> <span word="I">I</span>...</p><p>2. <span word="Could">Could</span> <span word="you">you</span>...</p><p>3. <span word="Would">Would</span> <span word="you">you</span>...</p><p>4. <span word="Shall">Shall</span> <span word="I">I</span>...?</p><p>只要理解这四种基本的句型，就可以处理大部分业务上的状况。</p><p>1．自己要做什么事时，就使用<span word="May">May</span> <span word="I">I</span> ...</p><p><span word="May">May</span> <span word="I">I</span> <span word="have">have</span> <span word="your">your</span> <span word="name">name</span>, <span word="please">please</span>? 请问尊姓大名</p><p><span word="May">May</span> <span word="I">I</span> <span word="have">have</span> <span word="your">your</span> <span word="check">check</span>-<span word="out">out</span> <span word="time">time</span>, <span word="please">please</span>? 请问您什么时候结账离开？</p><p><span word="May">May</span> <span word="I">I</span> <span word="see">see</span> <span word="your">your</span> <span word="passport">passport</span>, <span word="please">please</span>? 请让我看一下您的护照好吗？</p><p><span word="May">May</span> <span word="I">I</span> <span word="know">know</span> <span word="your">your</span> <span word="nationality">nationality</span>, <span word="please">please</span>? 请问您的国籍是什么？</p><p>2．麻烦客人时，可使用<span word="Could">Could</span> <span word="you">you</span> ...</p><p><span word="Could">Could</span> <span word="you">you</span> <span word="fill">fill</span> <span word="out">out</span> <span word="the">the</span> <span word="form">form</span>, <span word="please">please</span>? 请您填写这张表格好吗？</p><p><span word="Could">Could</span> <span word="you">you</span> <span word="write">write</span> <span word="that">that</span> <span word="down">down</span>, <span word="please">please</span>? 请您写下来好吗？</p><p><span word="Could">Could</span> <span word="you">you</span> <span word="draft">draft</span> <span word="the">the</span> <span word="fax">fax</span>, <span word="please">please</span>? 请您写下传真的草稿好吗？</p><p><span word="Could">Could</span> <span word="you">you</span> <span word="hold">hold</span> <span word="the">the</span> <span word="line">line</span>, <span word="please">please</span>? 请不要挂电话好吗？</p><p>3．询问客人的喜好或是做什么时，可使用<span word="Would">Would</span> <span word="you">you</span> ...</p><p><span word="Would">Would</span> <span word="you">you</span> <span word="like">like</span> <span word="tea">tea</span> <span word="or">or</span> <span word="coffee">coffee</span>? 请问您要喝茶还是咖啡？</p>
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