怎样处理职场上的暴力行为（上）
<p><span word="Ever">Ever</span> <span word="held">held</span> <span word="a">a</span> <span word="differing">differing</span> <span word="opinion">opinion</span> <span word="from">from</span> <span word="your">your</span> <span word="boss">boss</span>? <span word="Boasted">Boasted</span> <span word="dissimilar">dissimilar</span> <span word="ideas">ideas</span> <span word="than">than</span> <span word="your">your</span> <span word="co">co</span>-<span word="worker">worker</span>? <span word="Been">Been</span> <span word="knocked">knocked</span> <span word="out">out</span> <span word="by">by</span> <span word="a">a</span> <span word="colleague">colleague</span> <span word="over">over</span> <span word="a">a</span> <span word="disagreement">disagreement</span> <span word="about">about</span> <span word="a">a</span> <span word="project">project</span>? (<span word="OK">OK</span>, <span word="so">so</span> <span word="the">the</span> <span word="last">last</span> <span word="one">one</span> <span word="might">might</span> <span word="be">be</span> <span word="a">a</span> <span word="stretch">stretch</span>, <span word="but">but</span> <span word="it">it</span>'<span word="s">s</span> <span word="happened">happened</span> <span word="before">before</span>...) 曾经观点和老板的不一致？曾经和同事想法不同？由于对一个项目看法不一而被一位同事打晕？（呃，也许最后一种有些夸张，不过这样的事情真的曾发生过……)</p><p><span word="Join">Join</span> <span word="the">the</span> <span word="club">club</span> 大家都是“同病相怜”</p><p><span word="Human">Human</span> <span word="resource">resource</span> <span word="managers">managers</span> <span word="report">report</span> <span word="spending">spending</span> 24 <span word="to">to</span> 60 <span word="percent">percent</span> <span word="of">of</span> <span word="their">their</span> <span word="time">time</span> <span word="dealing">dealing</span> <span word="with">with</span> <span word="employee">employee</span> <span word="disputes">disputes</span>.</p><p><span word="The">The</span> <span word="number">number</span> <span word="of">of</span> <span word="violent">violent</span> <span word="incidents">incidents</span> <span word="in">in</span> <span word="the">the</span> <span word="workplace">workplace</span> <span word="has">has</span> <span word="been">been</span> <span word="increasing">increasing</span> <span word="steadily">steadily</span>, <span word="according">according</span> <span word="to">to</span> <span word="a">a</span> <span word="study">study</span> <span word="by">by</span> <span word="the">the</span> <span word="Society">Society</span> <span word="of">of</span> <span word="Human">Human</span> <span word="Resource">Resource</span> <span word="Management">Management</span> (<span word="SHRM">SHRM</span>). <span word="Nearly">Nearly</span> 60 <span word="percent">percent</span> <span word="of">of</span> <span word="respondents">respondents</span> <span word="said">said</span> <span word="violence">violence</span> <span word="had">had</span> <span word="occurred">occurred</span> <span word="in">in</span> <span word="their">their</span> <span word="organization">organization</span> <span word="during">during</span> <span word="the">the</span> <span word="past">past</span> <span word="three">three</span> <span word="years">years</span>, <span word="and">and</span> <span word="they">they</span> <span word="identified">identified</span> "<span word="personality">personality</span> <span word="conflicts">conflicts</span>" <span word="as">as</span> <span word="the">the</span> <span word="leading">leading</span> <span word="cause">cause</span>.</p><p><span word="Like">Like</span> <span word="birth">birth</span>, <span word="death">death</span>, <span word="choice">choice</span> <span word="and">and</span> <span word="change">change</span>, <span word="conflict">conflict</span> <span word="is">is</span> <span word="a">a</span> <span word="constant">constant</span> <span word="fact">fact</span> <span word="of">of</span> <span word="life">life</span>. <span word="It">It</span>'<span word="s">s</span> <span word="also">also</span> <span word="a">a</span> <span word="fact">fact</span> <span word="of">of</span> <span word="the">the</span> <span word="workplace">workplace</span>, <span word="especially">especially</span> <span word="when">when</span> <span word="you">you</span> <span word="deal">deal</span> <span word="or">or</span> <span word="interact">interact</span> <span word="with">with</span> <span word="people">people</span>. <span word="While">While</span> <span word="disagreements">disagreements</span> <span word="and">and</span> <span word="differing">differing</span> <span word="opinions">opinions</span> <span word="are">are</span> <span word="normal">normal</span>, <span word="even">even</span> <span word="healthy">healthy</span>, <span word="in">in</span> <span word="work">work</span> <span word="relationships">relationships</span>, <span word="conflict">conflict</span> <span word="can">can</span> <span word="cost">cost</span> <span word="your">your</span> <span word="company">company</span> <span word="productivity">productivity</span>, <span word="money">money</span> <span word="and">and</span> <span word="employee">employee</span> <span word="satisfaction">satisfaction</span>.</p><p><span word="Fifty">Fifty</span>-<span word="three">three</span> <span word="percent">percent</span> <span word="of">of</span> <span word="workers">workers</span> <span word="said">said</span> <span word="they">they</span> <span word="lost">lost</span> <span word="time">time</span> <span word="at">at</span> <span word="work">work</span> <span word="worrying">worrying</span> <span word="about">about</span> <span word="a">a</span> <span word="past">past</span> <span word="or">or</span> <span word="future">future</span> <span word="confrontation">confrontation</span> <span word="with">with</span> <span word="a">a</span> <span word="co">co</span>-<span word="worker">worker</span>, <span word="according">according</span> <span word="to">to</span> <span word="a">a</span> <span word="recent">recent</span> <span word="survey">survey</span> <span word="by">by</span> <span word="researchers">researchers</span> <span word="at">at</span> <span word="the">the</span> <span word="University">University</span> <span word="of">of</span> <span word="North">North</span> <span word="Carolina">Carolina</span>.</p>
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