怎样处理职场上的暴力行为（下）
<p>曾经观点和老板的不一致？曾经和同事想法不同？由于对一个项目看法不一而被一位同事打晕？（呃，也许最后一种有些夸张，不过这样的事情真的曾发生过……)</p><p><span word="Make">Make</span> <span word="use">use</span> <span word="of">of</span> <span word="the">the</span> <span word="following">following</span> <span word="tips">tips</span> <span word="to">to</span> <span word="resolve">resolve</span> <span word="conflict">conflict</span> <span word="at">at</span> <span word="work">work</span>. 你可以试着利用下面的方法来解决职场矛盾。</p><p>(1) <span word="Choose">Choose</span> <span word="your">your</span> <span word="battles">battles</span>. 矛盾的性质严重吗</p><p><span word="How">How</span> <span word="important">important</span> <span word="is">is</span> <span word="the">the</span> <span word="dispute">dispute</span> <span word="really">really</span>? <span word="Does">Does</span> <span word="it">it</span> <span word="truly">truly</span> <span word="affect">affect</span> <span word="you">you</span>, <span word="and">and</span> <span word="is">is</span> <span word="it">it</span> <span word="a">a</span> <span word="chronic">chronic</span> <span word="problem">problem</span>? <span word="If">If</span> <span word="it">it</span>'<span word="s">s</span> <span word="a">a</span> <span word="one">one</span>-<span word="time">time</span> <span word="incident">incident</span> <span word="or">or</span> <span word="mild">mild</span> <span word="transgression">transgression</span>, <span word="let">let</span> <span word="it">it</span> <span word="pass">pass</span>, <span word="says">says</span> <span word="Steven">Steven</span> <span word="Menack">Menack</span>, <span word="a">a</span> <span word="professional">professional</span> <span word="divorce">divorce</span> <span word="and">and</span> <span word="business">business</span> <span word="mediator">mediator</span>.</p><p>(2) <span word="Expect">Expect</span> <span word="conflict">conflict</span>. 认识到矛盾时时处处都会出现</p><p><span word="Decide">Decide</span> <span word="that">that</span> <span word="friction">friction</span> <span word="will">will</span> <span word="occasionally">occasionally</span> <span word="emerge">emerge</span> <span word="in">in</span> <span word="the">the</span> <span word="course">course</span> <span word="of">of</span> <span word="human">human</span> <span word="relationships">relationships</span>, <span word="Stieber">Stieber</span> <span word="says">says</span>. <span word="Don">Don</span>'<span word="t">t</span> <span word="fear">fear</span> <span word="it">it</span> -- <span word="rather">rather</span>, <span word="learn">learn</span> <span word="to">to</span> <span word="spot">spot</span> <span word="the">the</span> <span word="symptoms">symptoms</span> <span word="early">early</span> <span word="and">and</span> <span word="see">see</span> <span word="opportunity">opportunity</span> <span word="in">in</span> <span word="the">the</span> <span word="resolution">resolution</span>.</p><p>(3) <span word="Use">Use</span> <span word="neutral">neutral</span> <span word="language">language</span>. 避免强烈的语气</p><p><span word="Avoid">Avoid</span> <span word="judgmental">judgmental</span> <span word="remarks">remarks</span> <span word="or">or</span> <span word="sweeping">sweeping</span> <span word="generalizations">generalizations</span>, <span word="such">such</span> <span word="as">as</span>, "<span word="You">You</span> <span word="always">always</span> <span word="turn">turn</span> <span word="your">your</span> <span word="reports">reports</span> <span word="in">in</span> <span word="late">late</span>." <span word="Use">Use</span> <span word="calm">calm</span>, <span word="neutral">neutral</span> <span word="language">language</span> <span word="to">to</span> <span word="describe">describe</span> <span word="what">what</span> <span word="is">is</span> <span word="bothering">bothering</span> <span word="you">you</span>. <span word="For">For</span> <span word="example">example</span>: "<span word="I">I</span> <span word="get">get</span> <span word="very">very</span> <span word="frustrated">frustrated</span> <span word="when">when</span> <span word="I">I</span> <span word="can">can</span>'<span word="t">t</span> <span word="access">access</span> <span word="your">your</span> <span word="reports">reports</span> <span word="because">because</span> <span word="it">it</span> <span word="causes">causes</span> <span word="us">us</span> <span word="to">to</span> <span word="miss">miss</span> <span word="our">our</span> <span word="deadlines">deadlines</span>." <span word="Be">Be</span> <span word="respectful">respectful</span> <span word="and">and</span> <span word="sincere">sincere</span>, <span word="never">never</span> <span word="sarcastic">sarcastic</span>, <span word="Menack">Menack</span> <span word="suggests">suggests</span>.</p><p>(4) <span word="Practice">Practice</span> <span word="preventive">preventive</span> <span word="maintenance">maintenance</span>. 就事论事</p><p><span word="Avoid">Avoid</span> <span word="retreating">retreating</span> <span word="to">to</span> <span word="the">the</span> <span word="safety">safety</span> <span word="of">of</span> <span word="withdrawal">withdrawal</span>, <span word="avoidance">avoidance</span> <span word="or">or</span> <span word="the">the</span> <span word="simplistic">simplistic</span> <span word="view">view</span> <span word="that">that</span> <span word="your">your</span> <span word="co">co</span>-<span word="worker">worker</span> <span word="is">is</span> <span word="a">a</span> "<span word="bad">bad</span> <span word="person">person</span>," <span word="Stieber">Stieber</span> <span word="says">says</span>. <span word="These">These</span> <span word="are">are</span> <span word="defense">defense</span> <span word="mechanisms">mechanisms</span> <span word="that">that</span> <span word="prevent">prevent</span> <span word="the">the</span> <span word="resolution">resolution</span> <span word="of">of</span> <span word="conflict">conflict</span>.</p>
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