12美元出租车费学到的知识
<p><span word="A">A</span> <span word="cab">cab</span> <span word="driver">driver</span> <span word="taught">taught</span> <span word="me">me</span> <span word="a">a</span> <span word="million">million</span> <span word="dollar">dollar</span> <span word="lesson">lesson</span> <span word="in">in</span> <span word="customer">customer</span> <span word="satisfaction">satisfaction</span> <span word="and">and</span> <span word="expectation">expectation</span>. <span word="Motivational">Motivational</span> <span word="speakers">speakers</span> <span word="charge">charge</span> <span word="thousands">thousands</span> <span word="of">of</span> <span word="dollars">dollars</span> <span word="to">to</span> <span word="impart">impart</span> <span word="this">this</span> <span word="kind">kind</span> <span word="of">of</span> <span word="training">training</span> <span word="to">to</span> <span word="corporate">corporate</span> <span word="executives">executives</span> <span word="and">and</span> <span word="staff">staff</span>. <span word="It">It</span> <span word="cost">cost</span> <span word="me">me</span> <span word="a">a</span> $12 <span word="taxi">taxi</span> <span word="ride">ride</span>.</p><p><span word="I">I</span> <span word="had">had</span> <span word="flown">flown</span> <span word="into">into</span> <span word="Dallas">Dallas</span> <span word="for">for</span> <span word="the">the</span> <span word="sole">sole</span> <span word="purpose">purpose</span> <span word="of">of</span> <span word="calling">calling</span> <span word="on">on</span> <span word="a">a</span> <span word="client">client</span>. <span word="Time">Time</span> <span word="was">was</span> <span word="of">of</span> <span word="the">the</span> <span word="essence">essence</span> <span word="and">and</span> <span word="my">my</span> <span word="plan">plan</span> <span word="included">included</span> <span word="a">a</span> <span word="quick">quick</span> <span word="turnaround">turnaround</span> <span word="trip">trip</span> <span word="from">from</span> <span word="and">and</span> <span word="back">back</span> <span word="to">to</span> <span word="the">the</span> <span word="airport">airport</span>. <span word="A">A</span> <span word="spotless">spotless</span> <span word="cab">cab</span> <span word="pulled">pulled</span> <span word="up">up</span>. <span word="The">The</span> <span word="driver">driver</span> <span word="rushed">rushed</span> <span word="to">to</span> <span word="open">open</span> <span word="the">the</span> <span word="passenger">passenger</span> <span word="door">door</span> <span word="for">for</span> <span word="me">me</span> <span word="and">and</span> <span word="made">made</span> <span word="sure">sure</span> <span word="I">I</span> <span word="was">was</span> <span word="comfortably">comfortably</span> <span word="seated">seated</span> <span word="before">before</span> <span word="he">he</span> <span word="closed">closed</span> <span word="the">the</span> <span word="door">door</span>. <span word="As">As</span> <span word="he">he</span> <span word="got">got</span> <span word="in">in</span> <span word="the">the</span> <span word="driver">driver</span>'<span word="s">s</span> <span word="seat">seat</span>, <span word="he">he</span> <span word="mentioned">mentioned</span> <span word="that">that</span> <span word="the">the</span> <span word="neatly">neatly</span> <span word="folded">folded</span> <span word="Wall">Wall</span> <span word="Street">Street</span> <span word="Journal">Journal</span> <span word="next">next</span> <span word="to">to</span> <span word="me">me</span> <span word="was">was</span> <span word="for">for</span> <span word="my">my</span> <span word="use">use</span>. <span word="He">He</span> <span word="then">then</span> <span word="showed">showed</span> <span word="me">me</span> <span word="several">several</span> <span word="tapes">tapes</span> <span word="and">and</span> <span word="asked">asked</span> <span word="me">me</span> <span word="what">what</span> <span word="type">type</span> <span word="of">of</span> <span word="music">music</span> <span word="I">I</span> <span word="would">would</span> <span word="enjoy">enjoy</span>. <span word="Well">Well</span>! <span word="I">I</span> <span word="looked">looked</span> <span word="around">around</span> <span word="for">for</span> <span word="a">a</span> "<span word="Candid">Candid</span> <span word="Camera">Camera</span>!" <span word="Wouldn">Wouldn</span>'<span word="t">t</span> <span word="you">you</span>? <span word="I">I</span> <span word="could">could</span> <span word="not">not</span> <span word="believe">believe</span> <span word="the">the</span> <span word="service">service</span> <span word="I">I</span> <span word="was">was</span> <span word="receiving">receiving</span>! <span word="I">I</span> <span word="took">took</span> <span word="the">the</span> <span word="opportunity">opportunity</span> <span word="to">to</span> <span word="say">say</span>, "<span word="Obviously">Obviously</span> <span word="you">you</span> <span word="take">take</span> <span word="great">great</span> <span word="pride">pride</span> <span word="in">in</span> <span word="your">your</span> <span word="work">work</span>. <span word="You">You</span> <span word="must">must</span> <span word="have">have</span> <span word="a">a</span> <span word="story">story</span> <span word="to">to</span> <span word="tell">tell</span>."</p><p>"<span word="You">You</span> <span word="bet">bet</span>," <span word="he">he</span> <span word="replied">replied</span>, "<span word="I">I</span> <span word="used">used</span> <span word="to">to</span> <span word="be">be</span> <span word="in">in</span> <span word="Corporate">Corporate</span> <span word="America">America</span>. <span word="But">But</span> <span word="I">I</span> <span word="got">got</span> <span word="tired">tired</span> <span word="of">of</span> <span word="thinking">thinking</span> <span word="my">my</span> <span word="best">best</span> <span word="would">would</span> <span word="never">never</span> <span word="be">be</span> <span word="good">good</span> <span word="enough">enough</span>. <span word="I">I</span> <span word="decided">decided</span> <span word="to">to</span> <span word="find">find</span> <span word="my">my</span> <span word="niche">niche</span> <span word="in">in</span> <span word="life">life</span> <span word="where">where</span> <span word="I">I</span> <span word="could">could</span> <span word="feel">feel</span> <span word="proud">proud</span> <span word="of">of</span> <span word="being">being</span> <span word="the">the</span> <span word="best">best</span> <span word="I">I</span> <span word="could">could</span> <span word="be">be</span>. <span word="I">I</span> <span word="knew">knew</span> <span word="I">I</span> <span word="would">would</span> <span word="never">never</span> <span word="be">be</span> <span word="a">a</span> <span word="rocket">rocket</span> <span word="scientist">scientist</span>, <span word="but">but</span> <span word="I">I</span> <span word="love">love</span> <span word="driving">driving</span> <span word="cars">cars</span>, <span word="being">being</span> <span word="of">of</span> <span word="service">service</span> <span word="and">and</span> <span word="feeling">feeling</span> <span word="like">like</span> <span word="I">I</span> <span word="have">have</span> <span word="done">done</span> <span word="a">a</span> <span word="full">full</span> <span word="day">day</span>'<span word="s">s</span> <span word="work">work</span> <span word="and">and</span> <span word="done">done</span> <span word="it">it</span> <span word="well">well</span>. <span word="I">I</span> <span word="evaluate">evaluate</span> <span word="my">my</span> <span word="personal">personal</span> <span word="assets">assets</span> <span word="and">and</span>&<span word="hellip">hellip</span>; <span word="wham">wham</span>! <span word="I">I</span> <span word="became">became</span> <span word="a">a</span> <span word="cab">cab</span> <span word="driver">driver</span>. <span word="One">One</span> <span word="thing">thing</span> <span word="I">I</span> <span word="know">know</span> <span word="for">for</span> <span word="sure">sure</span>, <span word="to">to</span> <span word="be">be</span> <span word="good">good</span> <span word="in">in</span> <span word="my">my</span> <span word="business">business</span> <span word="I">I</span> <span word="could">could</span> <span word="simply">simply</span> <span word="just">just</span> <span word="meet">meet</span> <span word="the">the</span> <span word="expectations">expectations</span> <span word="of">of</span> <span word="my">my</span> <span word="passengers">passengers</span>. <span word="But">But</span>, <span word="to">to</span> <span word="be">be</span> <span word="great">great</span> <span word="in">in</span> <span word="my">my</span> <span word="business">business</span>, <span word="I">I</span> <span word="have">have</span> <span word="to">to</span> <span word="exceed">exceed</span> <span word="the">the</span> <span word="customer">customer</span>'<span word="s">s</span> <span word="expectations">expectations</span>! <span word="I">I</span> <span word="like">like</span> <span word="both">both</span> <span word="the">the</span> <span word="sound">sound</span> <span word="and">and</span> <span word="the">the</span> <span word="return">return</span> <span word="of">of</span> <span word="being">being</span> '<span word="great">great</span>' <span word="better">better</span> <span word="than">than</span> <span word="just">just</span> <span word="getting">getting</span> <span word="by">by</span> <span word="on">on</span> '<span word="average">average</span>'.</p>
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